Acquire theoretical knowledge on the handling of dangerous goods.
Apply ICAO and IATA regulations, in the acceptance of passenger and crew baggage.

To all Customer Service personnel in contact with customers in the acceptance of passenger and crew luggage.

Present the regulatory framework and responsibilities.

Identification of different hazard classes and associated labels.

Specific regulations for passengers and crew.

Restrictions on goods in transit. Customer questioning.

Handling of WCHs, weapons and ammunition, batteries. Actions to be taken in the event of an incident.

Awareness of human factors risks.

Dates and locations: To be determined between supplier and client.

Access times: Estimated access to training between request and start of service is 48 hours minimum - immediate access for e-learning.

Rates: Training costs start at 90 euros per hour per learner, with a customized quote based on the number of participants and the customer's specific requirements.

Contact: Monday to Friday, 9 a.m. to 5 p.m. at the following e-mail address: mail.ecoledesescales.commercial@airfrance.fr

PSH accessibility: If you have a disability and require special assistance, please contact us.